I have been had insurance through Cathy Thompson State Farm for about 27 years or so. I purchased my first policy when I was a single ski-bum living in Vail and now, many years later with my wife and two teenagers we have our home, business and cars covered by Cathy's team. They are amazing, kind and helpful. Every claim we've ever made over the years has been handled quickly, fairly and with minimal headaches for us. Because of the great service and sincere care we receive from Cathy's team we are and will remain loyal State Farm customers. I offer my highest recommendation for Cathy to anyone in need of insurance and top quality customer service. Cathy and her team will be there for you. They've always been there for me and my family.
One of the most professional providers in the Valley! They are always helpful! Highly recommend! Fran Fields
Horrible Customer service. Employees aren't up to date on procedures and billing and are under trained. I was told that after ending automatic payments that my account wouldn't be billed again automatically... 2 weeks later I was billed and this caused me to overdraft. Their employee failed to mention to me that In order to be taken off automatic payment they needed another payment upfront. This information was not given to me by the agent when it was supposed to be and it has cost me a lot of financial stress. And every time I've called Cathy Thompsons office to discuss it, im always told how I'm in the wrong. She half heartdly apologized and suggested if I didn't like my service to go else where... and I will be. I highly suggest looking elsewhere for your car insurance if you are in Eagle county. This lady and her office will take no responsibility for their errors and will try to turn it around on you if you bring something up. HORRIBLE CUSTOMER SERVICE.
I have been extremely satisfied with Cathy and her team- they invite me at least annually to review my policies and I have never had that with my previous agency. Cathy is friendly professional and hands on with her office. Her staff is extremely knowledgeable and helpful every time I call in.
I have been trying to obtain a refund for cancelled insurance since December 2, 2015, and as of January 29th have only a partial refund. Would not recommend State Farm.
Cathy Thompson State Farm Insurance Agent is a US Insurance Agency based in Edwards, Colorado. Cathy Thompson State Farm Insurance Agent is located at 27 Main St Suite 108, Edwards, CO 81632, USA.
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